
Moving homes is one of the most logistically challenging processes people go through. Most people don’t like it in general as there are many things to prepare and consider. Even if you’ve done all the packing, there is still more.
Your internet is one of the things that you should think about when moving. You may feel that you can drag this quickly, but it is not something you should do yourself.
If you’re planning on moving homes, read along to find out what to do with your nbnTM connection.
Don’t Bring the Equipment with You
Don’t move any of the equipment from your previous house because you are legally prohibited from doing so. In addition, the nbnTM equipment is registered to your old address and will be incompatible once you change homes.
You can’t use the equipment you currently have at your new address and can’t sell the equipment because they are owned by nbnTM.
Next, if you move the supplied equipment, it can pose a challenge for the new homeowner.
nbnTM supplied equipment is comprised of the equipment installed by the company as part of the network rollout. It varies depending on the technology that you use on your premises. It features the nbnTM logo and comes with a connection box, cabling and wall plates.
Check Your Current Speed Plan
Contact them as early as possible if your current address is already connected to an existing nbnTM plan via your phone and internet provider to ensure that the speed plan you are subscribed to is available where you’re moving.
Some may require an upgrade, or your current plan is unavailable in your new area. Thus, you have to talk to a customer service representative about a change in your speed plan.
Inform Your Provider About the Move
It would be best if you talked to your provider about moving houses. Tell them that you are moving to a new location and ask for advice on the proper steps that you need to take. They may have to terminate your current plan and arrange a new connection where you are moving.
Your service provider may also offer to continue your plan in the new location. Whatever the options, you should make the arrangements before your actual move to lessen the hassle on your end.
Some providers can make the transfer remotely, so they will not require you to be at home when installing. However, there may be instances when your provider will send a technician to your new address to check if any work needs to be done.
In case your current provider has no available nbnTM plans at your new address, look for another one who does.
Before you move, make sure you have completed all the necessary arrangements with your service provider. Besides planning your logistics, think about what you will do with the internet connection. Then, contact your provider as early as possible to lighten the load come moving day.